Returns & Refunds
Last updated: August 21, 2026
We want you to love every Zoola piece. If something isn’t right, here is exactly how we will make it right.
30-Day Return Window
You may request a return within 30 days of delivery. Items must be unused, unwashed, and in original condition with tags attached.
Damaged, Defective, or Wrong Item?
If your order arrives damaged, defective, or simply isn’t what you ordered:
- Email us photos of the item and packaging within 7 days of delivery
- We will send a free replacement or issue a full refund
- You do not need to return the item — keep it, gift it, or pass it on
Change of Mind
If you simply changed your mind, you have two options:
- Store credit (recommended): the full merchandise amount back as store credit, with no fees — perfect for swapping to another design
- Refund to your original payment method: a $15 return handling fee applies to cover international return shipping and processing
Return shipping is to our international returns center; we email you the exact instructions after your return is approved.
Non-Returnable Items
- Personalized / custom-made products (unless defective — see above)
- Items returned without prior approval
How to Start a Return
- Email zoolalifesales@gmail.com with your order number and, if applicable, photos
- We reply within 24 hours with the resolution: replacement, refund, or return instructions
- Approved refunds are issued to your original payment method within 5-10 business days
Missing or Lost Packages
If your tracking has not updated for 10+ days, or your package is marked delivered but is missing, contact us within 30 days of the delivery date and we will reship or refund your order.
Questions?
Email zoolalifesales@gmail.com or use the live chat. See also our Shipping Policy.