Frequently Asked Questions
Orders & Shipping
Q: How long does shipping take?
A: Orders are processed in 1-3 business days (personalized items take 7-12 business days after proof approval). After that, US orders arrive in 7-15 business days, Europe in 8-16, Japan & South Korea in 5-10, and other destinations in 10-20 business days. See our Shipping Policy for details.
Q: Do you offer free shipping?
A: Yes! Free Shipping on Orders $49+ worldwide. Orders under $49 ship at a flat rate ($6 in Japan & South Korea, $8 in the US and Europe, $15 elsewhere).
Q: Can I track my order?
A: Yes, you’ll receive a tracking number via email once your order ships. Allow 48-72 hours for the carrier’s first scan to appear. You can also find it under My Account → Orders.
Q: Will I have to pay customs duties?
A: Orders shipped outside China may be subject to import duties set by your country’s customs authority. These charges (if any) are the recipient’s responsibility.
Products
Q: Are the illustrations really hand-drawn?
A: Yes! Every design starts as original artwork by a credited illustrator. We never use stock images or AI-generated art.
Q: How do I care for my Zoola products?
A: Most items are machine washable on cold, line dry. Check the care instructions on each product page for specifics.
Q: What materials do you use?
A: We primarily use GOTS-certified organic cotton canvas and water-based eco inks.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original condition. Personalized items are non-returnable unless defective. Full details are on our Returns & Refunds page.
Q: What if my item arrives damaged?
A: Contact us within 7 days of delivery with photos. We’ll send a free replacement or a full refund — no need to return the item.
About Zoola Life
Q: Where are you based?
A: Our design studio and factory are in Wenzhou, China. We ship worldwide.